Adam Malik

Citing quality, partner reliability and sourcing issues, shops are pivoting how they do business with their jobbers Automotive service providers across Canada are navigating a period of significant transition, as the traditional reliance on speed and proximity gives way to a pressing need for part reliability and technical accuracy. For years, the “first call” was […]

Strong customer experience in automotive service starts with the culture inside the shop, not with pricing or promotions, according to an industry coach and shop owner.

Ranger has released the RWL175 pneumatic wheel lift to help technicians safely mount heavy wheel and tire assemblies on wheel balancers. Rated for up to 175 pounds, the compact, air‑operated lift supports lug‑centric wheels and reduces strain, damage risk, and installation time. Its sliding platform allows precise alignment, guiding wheels smoothly onto balancer shafts. Designed to fit under or in front of most balancers, the RWL175 improves safety and productivity in modern tire service bays.

Snap-on has released the Apollo Gen 4 scan tool, designed to help technicians diagnose vehicles faster and with greater accuracy. Featuring a wireless scan module and Fast-Track intelligent diagnostics, the tool filters data to highlight the most relevant repair information. It provides manufacturer-level coverage, complete vehicle scans, advanced data graphing and verified repair guidance. Built for shop durability, the lightweight tool includes a 10-inch touchscreen and wireless connectivity.

DRiV has expanded its Wagner braking portfolio with new brake pads, rotors, and brake bolt kits. Available are Wagner ES brake pads, ES rotors and hardware, plus premium rotors. Designed for durability, consistent performance, and installation efficiency, the expanded lineup supports today’s aging vehicle population and helps technicians complete brake service with confidence using trusted Wagner components.

Standard Motor Products has expanded its gasoline fuel injection program, now offering more than 1,100 all‑new injectors along with high‑pressure fuel pumps and related components. Designed to meet OE performance standards, the products undergo extensive testing for durability, accuracy, and reliability. New applications include GDI and MFI injectors for vehicles such as Nissan Frontier and Subaru Crosstrek models, while multi‑pack options and fuel system components provide comprehensive repair solutions for millions of domestic and import vehicles.

Repair shop owners struggling with staff resistance or inconsistent performance may be creating the problem themselves by failing to set clear expectations during hiring, an industry expert suggested. Many shops bring on new service advisors without clearly defining the role, explained Mike Delacruz, founder and CEO of Overdryve Marketing. They then feel frustrated when those […]

Milwaukee Tool has released a new lineup of nitrile dipped gloves designed for durability, comfort, and protection. Available in cut levels A1 through A6, the gloves feature lightweight, breathable knit construction for flexibility and all‑day wear. Wear‑defence protection reinforces high‑wear areas to extend glove life and reduce replacements. Designed for demanding applications, the gloves offer a balance of cut resistance and dexterity for professionals working in a range of industries.

After short and extended trips with a RAV4 Hybrid, here’s who it’s best for, and where to think twice

Ranger has introduced a leverless auto bead lifter kit that automates bead lifting on select tire changers, eliminating the need for tire irons and pry bars. Designed for R80EX and R76 models, the system improves safety, reduces physical strain, and lowers the risk of wheel damage. It can also assist with tire installation, helping technicians work more efficiently. By simplifying a key step in the process, the kit supports faster service and increased productivity in the shop.