Alan Young

Infor Hospitality previews five HITEC 2025 vendors addressing hotel tech fragmentation, covering loyalty, owner relations, back-office automation, ancillary revenue, and AI-powered distribution.

This cannot happen again

It just isn’t a John Healey thing to do, one commentator reflected yesterday.

The group delivered £12.9m EBITDA in first results since acquisition of National World

AI-powered group quoting agents and commercial strategy tools can unify hotel sales, revenue, and marketing teams on a single data view, cutting RFP response times from days to minutes.

Alan Young argues that voice recognition technology at the front desk is not a cost-cutting measure but a means of restoring something the industry has been quietly losing: the agent's attention. By offloading administrative commands to speech, the technology frees staff to do what no system can replicate — make a guest feel genuinely seen upon arrival.

An explainer on how AI co-pilots, dynamic housekeeping routing, and IoT-based predictive maintenance can shift hotel operations from reactive firefighting to proactive service delivery.

AI guest journey agents and AR staff tools are closing the gap between the 68% of guests willing to pay more for personalized stays and the 56% of hotels lacking technology to deliver it.

A five-part series installment outlines three AI agent use cases for hotel leaders: automated performance briefings, dynamic staff onboarding, and real-time sustainability cost tracking.

A structured five-phase framework helps hotels assess data infrastructure, run shadow-mode pilots, and scale AI without overwhelming staff or wasting budget on simultaneous deployments.