Air India is leveraging AI extensively, developing over 30 in-house tools to save approximately Rs 100 crore annually. These AI applications range from customer service, reducing call volumes by 50%, to complex operational tasks like predictive maintenance and optimizing on-time performance across its fleet. This digital overhaul aims to enhance efficiency and address the airline's accumulated losses.
Arindam Majumder is a journalist at The Economic Times tracking Indian air transport. He specializes in aviation and aerospace, focusing on topics such as commercial and private airlines, as well as consumer travel. Arindam's work has been featured in prominent publications including Rediff.com, Business Standard, and multiple editions of The Economic Times.






