Brian McKenna

Generative AI has become unavoidable for business applications suppliers. C-level executives offer insights here, while the fundamentals of user enterprise software strategy remain visible beneath the AI froth

This is a guest blogpost by Claus Jepsen, Chief Product and Technology Officer, Unit4

This is a blogpost by Jim Webber, Chief Scientist at Neo4j, on how tech has finally caught up with ideas. To a computer, classifying things in the real world can be a bit of a puzzle. We’ve taught ...

As organizations see changes in how contact center agents want to work, they turn to GenAI. Explore ESG research on the maturity of contact center tech use.

Gmail is cracking down on bulk emailers who send over 5,000 emails per day. Learn what's changing and how to avoid the spam folder.

At Salesforce's TDX conference, the vendor aims to ensure humans are at the helm of its AI roadmap. Learn more about Salesforce's plans in this blog.

Enthusiasm for GenAI in Customer Experience was evident at Enterprise Connect 2024, but IT leaders expressed circumspection that vendors should consider.

The Software AG User Groups conference in Dublin heard about how Generative AI Large Language Models could democratise business process mining and management.

Oracle NetSuite’s Evan Goldberg and Oracle’s business applications head Steve Miranda opined on GenAI state of play with Brian McKenna on recent conference visits to London.

Learn a smarter, template-driven approach to producing on-brand, personalized emails that work across devices and email clients.