Summary Cigna Group's Evernorth health services is investing $100 million through 2028 into an AI-powered "Pharmacy Forward" program to revolutionize specialty care access and patient experience. This initiative addresses the rising costs of specialty drugs, which account for over half of prescription spending. Launching first with Accredo Specialty Pharmacy, the program aims to deliver personalized, proactive support by combining real-time data and advanced analytics. It will reduce prescription processing timelines, improve service responsiveness, and ensure more reliable, efficient shipping, with over 90% of patients receiving same/next-day ground delivery. The goal is to empower care teams to focus on clinical care and achieve better health outcomes for patients with complex conditions.
Bruce Japsen is a Senior Contributor at Forbes and an Adjunct Professor at the University of Iowa's School of Journalism. With three decades of experience, he focuses on healthcare business and policy, covering themes such as health reform, digital health, and consumer health. Bruce's insights have been featured in NewsBreak, WUWM 89.7 FM, Yahoo Finance, and more.














