The licensing division of the state’s Department of Public Safety left people on hold, sometimes for hours, until it modernized its systems and broke down siloes.
Chris Teale is the Managing Editor at Route Fifty, where he focuses on state and local government technology. His reporting spans critical themes such as AI and machine learning, cybersecurity, privacy laws, and data governance. Chris has been featured in prominent publications including ICMA, GCN, Nextgov/FCW, and Defense One.















