Dan Shine

Some vendors argue a move away from rate sheets can negatively impact dealerships using them to estimate monthly payments. But some dealers say AI assistance for loan decisioning and terms is a nonissue.

The 2026 Voice of the Technician survey polled more than 5,500 technicians to get their views on the biggest challenges in their profession.

Dealership collision revenue declined 3 percent in 2025 as competition from consolidators intensified. Complex repairs, thin margins and insurance pressures are forcing retailers to reconsider the business.

The six “illegal pricing practices" outlined by Christopher Mufarrige, director of the FTC’s Bureau of Consumer Protection, in a letter he sent to 97 dealership groups in March.

The U.S. war with Iran has disrupted Group III base oil imports needed to make synthetic motor oil. Nissan and Toyota are rationing supplies to dealerships while others stockpile inventory.

The U.S. faces a critical synthetic motor oil shortage that could last until mid-2027 after the Iran war disrupted Middle East supplies that provide nearly half of key ingredients.

NADA and Vehicles for Change launched a nationwide vehicle donation program connecting dealers with families who need reliable transportation.

Automotive News Senior Editor Dan Shine spoke with Executive Analyst Erin Keating to unpack one of the industry's biggest challenges: affordability.

Jim Pernas retired from Subaru after nearly four decades building service loyalty. He shares how trust, technician training and the Love Promise culture keep customers returning for life.

Todd Lawrence is the new vice president of loyalty and aftersales at Subaru of America — a new title for what was the fixed operations department. Lawrence's new title reflects Subaru's emphasis on creating loyalty among its customers, the automaker said.