Oxford Economics, in collaboration with SAP, surveyed 300 senior decision-makers and strategists to better understand how leading organizations are transforming customer experience (CX) in an AI-driven business landscape.
Emma Pollard is a journalist at the Australian Broadcasting Corporation (ABC). With a focus on general news, she covers a range of topics including health, urban affairs, and social issues, often delving into consumer health, mental health, and the intersection of finance and healthcare. Emma's work has been featured in Lexology, ABC, and Oxford Economics, showcasing her expertise in medicine, healthcare, and wellness.







