Most troubleshooting fails for a simple reason: rather than conducting true root cause analysis, people start assigning causes before they properly classify behavior.
John Miller is a Director of the Dow Journalism Program at Reuters. He covers a diverse range of topics, including sports, education, and regional interest, with a particular focus on competitive sports and the intersection of sports business and educational policy. John has been featured in numerous outlets, including CNN, ABS-CBN Corporation, and The Philadelphia Tribune.













