By: Laura Hyde
Argentine bank Banco Hipotecario has deployed two AI agents using Microsoft Copilot Studio to improve employee and customer services following a two-year migration from an on-premises deployment of Dynamics 365 to Dynamics 365 Online. The bank, which specialises in mortgage finance alongside personal loans, savings accounts and investment products, began its cloud migration in 2023 and went live with Dynamics 365 Sales and Dynamics 365 Customer Service in 2025. “Moving to Dynamics 365...













