Mark Hughes

Ask a customer support agent whether quality feedback helps them get better, and most will say yes. Ask if their conversations actually get reviewed, and the answer changes.

Survey finds 81% of customer support agents say most conversations are never reviewed Don't Waste Money On Expensive AC Units! Discover The New Way To Cool Down

Solidroad reports that 81% of customer support agents say their conversations go unreviewed, limiting effective feedback and improvement in performance.

Solidroad reports that 81% of customer support agents say their conversations go unreviewed, limiting effective feedback and improvement in performance.

Ferrari's Barcelona win sparked an instant myth, but Mark Hughes dissects the data to reveal what really gave Hamilton victory over Mercedes

Mercedes' Formula 1 cars will run without clever aerodynamic devices in Austria after being told to remove them. What did these innovative blisters do? And how much time did they bring?

More jagged and more correctional: Mark Hughes examines George Russell's F1 2026 inputs and where he's bleeding time to Kimi Antonelli

Written by Frontier AI is collapsing the time and cost required to launch cyberattacks, and it's reshaping the economics of cybersecurity.

This year's F1 cars have never raced in the rain - which Spa's unpredictable mini-climate could deliver at the Belgian GP. Is the combination of high-torque, low downforce cars a recipe for disaster, or a chance for wet-weather aces to shine?

Kimi Antonelli delivered his sixth F1 victory of 2026 at the Belgian Grand Prix, writes Mark Hughes. But this year's cars and their energy limitations made Spa-Francorchamps a shadow of the challenge it usually is