Universal Credit callers receive a response 15 times quicker from the Government's benefit helpline than taxpayers do from HM Revenue and Customs (HMRC).
Matt Jackson is a Digital Producer at NBC DFW in Dallas and a two-time Emmy award winner. He is also the co-lead of OUT@NBCDFW, a group focused on LGBTQ+ issues. Matt's writing covers a wide range of topics, including news, entertainment, and lifestyle, and his work has appeared in various publications such as the Daily Express, NBC Bay Area, The New Yorker, and HIGH TIMES.