SaaS design is its own discipline. The churn problem, the onboarding challenge, the dashboard that needs to communicate value before a user decides whether to stick around — these aren't generic UX problems.
Michael Austin is a Senior Research Analyst at various prominent publications. He focuses on themes such as religion and spirituality, crime and justice, and personal finance, often exploring intersections with politics, public policy, and cultural movements. Michael's work has been featured in The Journal-Courier, CHATTANOOGAN.COM, The Hutchinson News, and many other notable outlets.














