Michelle Couch-Friedman

Consumer reporter Michelle Couch-Friedman investigates: Why your friend's Punchbowl party invitation may be a dangerous phishing scam.

Fodor's provides expert travel content worth exploring so you can dream up your next trip. The world is a weird and wonderful place—we want to show you around.

Hilton increased the cost of a family's prepaid hotel room by $1,800 months after booking. Here's how Consumer Rescue fixed this fiasco.

StubHub sold this soccer fan a pricey ticket to the World Cup Final. But months later all he has is a $10,767 receipt. Here's how Consumer Rescue helped make sure he watched the game from inside the stadium.

Discover the ways cruise passengers get denied boarding and how to ensure it doesn't happen to you. Advice from Michelle Couch-Friedman.

This "little" travel insurance mistake turned into a $19K disaster. Learn how Michelle Couch-Friedman helped get a rejected claim approved.

As a consumer advocate who has reviewed, investigated and resolved thousands of problems during the past decade, I know there is a right way — and a wrong

Consumer Rescue shares how to write an effective complaint letter that gets results and addresses your concerns with clarity and precision.

Here's what happens when things go wrong for travelers on the road, in the air, at hotels and vacation rentals -- and how Consumer Rescue can help.

Learn about the KLM flight refund saga involving a $9,188 ticket cancellation amid the Ebola outbreak in Uganda. Can Consumer Rescue help?