Consumer Advocate and Ombudsman Columnist
Michelle Couch-Friedman is a Consumer Advocate and Ombudsman Columnist at The Points Guy. She specializes in areas such as aviation, airlines, travel and tourism, and consumer travel, often addressing issues related to air travel, airports, and the cruise industry. Michelle's insights and expertise have been featured in The Points Guy UK, Newswav, Fodor's Travel, and MSN.
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Michelle Couch-Friedman specializes in addressing travel and consumer issues, particularly related to airlines, cruises, rental cars, and passport problems. She may be interested in expert commentary from individuals with deep knowledge of the travel industry, consumer rights, or legal expertise related to these specific topics.
Given her focus on helping consumers navigate problems with companies within the travel industry, experts who have a strong understanding of customer service best practices or experience in resolving similar issues would likely resonate well with her coverage.
As Michelle's geographic focus is not specified but she has a broad international perspective due to her involvement with various global media outlets. Therefore, experts offering insights into worldwide trends and challenges within the travel industry could capture her attention effectively.
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Extreme summer heat can disrupt your travel plans in surprising and unpleasant ways.
In this devious Zelle scam, victims come face to face with the bold criminal(s), disguised as kids collecting donations to support sports.
By: Michelle Couch-Friedman
A Canadian couple say Costco Travel told them that they did not need visas to take a cruise to Brazil. But when they arrived at the pier in Buenos Aires on
Costco Travel gave a Canadian couple the wrong visa information in writing for their cruise. That mistake got them denied boarding and they lost $13,000.
Consumer reporter Michelle Couch-Friedman investigates: Why your friend's Punchbowl party invitation may be a dangerous phishing scam.
By: Michelle Couch-Friedman
Fodor's provides expert travel content worth exploring so you can dream up your next trip. The world is a weird and wonderful place—we want to show you around.
Hilton increased the cost of a family's prepaid hotel room by $1,800 months after booking. Here's how Consumer Rescue fixed this fiasco.
StubHub sold this soccer fan a pricey ticket to the World Cup Final. But months later all he has is a $10,767 receipt. Here's how Consumer Rescue helped make sure he watched the game from inside the stadium.
Discover the ways cruise passengers get denied boarding and how to ensure it doesn't happen to you. Advice from Michelle Couch-Friedman.
This "little" travel insurance mistake turned into a $19K disaster. Learn how Michelle Couch-Friedman helped get a rejected claim approved.
