Michelle Hawley is a Senior Editor for CMSWire and Reworked. With a focus on technology and business, Michelle covers topics such as customer analytics, artificial intelligence, HR tools, and digital experience. She provides insightful and practical guides to help readers navigate the rapidly evolving world of technology and its impact on various industries.
Preston is the artificial intelligence that powers the Intelligent Relations PR platform. Meet Preston
Michelle Hawley's coverage heavily revolves around sales and marketing, particularly focusing on the intersection of technology with these fields. She frequently covers articles related to AI, digital experience, voice of the customer, layoffs, and ecommerce.
To effectively reach out to Michelle for potential contributions or insights on these topics, consider offering industry-specific analysis or expert commentary that addresses current trends in sales and marketing technologies. By providing practical advice or case studies related to customer analytics, AI tools for HR functions, digital experiences within ecommerce platforms etc., you are more likely to engage her interest.
This information evolves through artificial intelligence and human feedback. Improve this profile .
For brands to offer the best customer experiences possible, they need to focus on diversity, equity and inclusion. Here's why.
Most would agree that CX should be a primary focus but what do customer experience teams and leaders that support these initiatives look like?
By: Michelle Hawley
Technology displaces jobs, but it also creates new ones. Learn what being an enterprise architect is all about — and what you need to level up.
Explore five notorious customer service failures and key lessons to avoid repeating errors that can tarnish your brand's image.
By: Michelle Hawley
The Scottish Funding Council's Martin Stubbs-Partridge shares how and why they decided to build an internal comms service from the ground up.
Explore Karna Crawford's strategies for humanizing B2B marketing and leveraging AI as an enabler at Marqeta.
Craft exceptional experiences with insightful customer journey maps. Understand customer behavior and drive conversions. Start mapping today!
Get the inside scoop on the Apple “Crush” ad controversy, and the importance of empathy and cultural awareness in brand messaging.
Discover the top ecommerce certifications and courses in 2024. Gain skills, stand out and advance your career.
A look at the Salesforce Certifications that will help make you more marketable and better paid, as well as information on training and costs.
(833) 317-6278 
