By: Michelle Hawley
CX leaders from Mercedes-Benz, ibex and PrimeSource say the AI rush created more problems than it solved. Here's what they're doing differently.
Michelle Hawley is a senior editor for Simpler Media Group and a reporter for CMSWire, Reworked, and VKTR. She covers a range of topics including technology, artificial intelligence, machine learning, and customer experience, with a particular focus on AI platforms and software development. Michelle's work has been featured in Mediastreet.ie, CMSWire, Reworked, and VKTR.com.
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Michelle Hawley's coverage heavily revolves around sales and marketing, particularly focusing on the intersection of technology with these fields. She frequently covers articles related to AI, digital experience, voice of the customer, layoffs, and ecommerce.
To effectively reach out to Michelle for potential contributions or insights on these topics, consider offering industry-specific analysis or expert commentary that addresses current trends in sales and marketing technologies. By providing practical advice or case studies related to customer analytics, AI tools for HR functions, digital experiences within ecommerce platforms etc., you are more likely to engage her interest.
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