Neal Doran

With hyperscaler alumni now at the helm and Snowflake Intelligence embedded in its AI Catalyst Stack, Capita is betting that agentic will redraw the economics of the contact centre. Its Chief AI & Product Officer explains why telcos should be watching closely.

Liberty's Blume is stepping into energy, water, and construction to add to its telecoms heartlands with CLM takeover, positioning itself to capture a larger share of the UK's infrastructure investment boom.

Analyst Briefing: nexfibre looks beyond 'cornershop' fibre; Ofcom rethinks AI, mobile quality, and spectrum policy; more altnet sale rumours; plenty more...

In depth: Multi-play broadband and utilities provider unveils a five-year plan to drive up mobile, broadband, and insurance, while tapping an AI commercial opportunity. UW may be a litmus test as UK altnets develop retail strategies to go beyond connectivity...

DTW Ignite: Vodafone and Google Cloud are pushing beyond proof-of-concept theatre, setting out a 'pragmatic' blueprint for closed-loop operations where digital twins help build the trust required for real-world network autonomy.

Analyst Briefing: Latest from the digital infra scene in the UK, including CMA priorities for Netomnia/nexfibre review, competition growing from multiservice propositions, CityFibre spins out a new wholesale aggregator, and plenty more...

The government is signalling confidence in Project Gigabit, increasing funding and reaffirming delivery targets even as concerns persist over supplier finances, rollout delays, and the long-term viability of parts of the fibre market.

Interview: As customer retention becomes paramount, UK fibre service providers are re-evaluating the strategic value of multiplay. Several altnets are at contract stage with streaming TV platform provider TiVo as sell-out success of the Freely-enabled Aero puck helps make the case for convergence...

Interview: telcos possess the infrastructure driving the revolution but lack the technological stack to monetise it. Pardeep Kohli outlines a strategic toolkit to transform operators into central players within the enterprise AI ecosystem.

Analyst Briefing: Latest from the digital infra scene in the UK, including the latest in fibreco results season, Aberdeen investment going south, Grain embraces network growth, Project Gigabit gets a funding boost, and plenty more...