Oliver Roberts

Generative AI has created a serious professional-governance challenge for the legal profession. Lawyers must evaluate rapidly changing AI tools, manage uncertain professional risks, and account for a growing number of sanctions cases involving AI-generated fake citations. That challenge is compounded when the institutions' lawyers typically rely on for ethical guidance provide advice that is incomplete, imprecise, or incorrect. Recent guidance from the American Bar Association and the Mississippi State Bar does exactly that.

As organizations race to deploy AI-powered self-service in customer service, the allure of cost savings often overshadows the potential risks involved. The common narrative revolves around the cost per interaction comparison between **chatbots** and human agents, with chatbots seemingly offering significant savings. However, the full picture reveals a different story.

When children are given six plain Lego bricks, something remarkable happens. Educator Brent Hutcheson tells Oliver Roberts why imagination may be more important than knowledge.…

Between 2pm and 4pm on any given day, you'll find her pedalling her stationary bike. The room is thick with incense, cannabis and techno music.

As artificial intelligence becomes increasingly embedded in legal practice, law students and young lawyers are facing a critical question: what skills will matter most in an AI-enabled profession?

Are you ready to take your customer experience to the next level? Zoom Communications has just announced groundbreaking advancements in artificial intelligence with their Zoom Virtual Agent (ZVA). This conversational virtual agent powered by artificial intelligence is set to transform the way organizations build, deploy, and refine their AI agents.

Discover the future of customer service with Salesforce's groundbreaking Agentforce Help Agent, a cutting-edge autonomous AI service agent designed to transform the way organizations interact with their customers. From guided implementation to results-based pricing, this new platform is set to revolutionize the industry.

Revolutionizing Customer Service with Microsoft 365 Copilot Are you ready to take your customer service to the next level?

Are you ready to take your business to the next level? Quantum Metric has just announced a game-changing update that is set to transform the way enterprises analyze and act on digital data. With the release of Felix Agentic, their cutting-edge platform for business intelligence, Quantum Metric is paving the way for faster, more informed decision-making.

Colbert Mashile's paintings are populated by animals, symbols and dreamlike figures that seem to stray from another world. From his childhood home in Hoedspruit, he talks to Oliver Roberts about the dreams, rituals and memories that shape his work.