Key insight: Bank of America's CEO is emphasizing accuracy of AI models, where others focus largely on efficiency and cost savings.
Penny Crosman is the Executive Editor, Technology at American Banker. She specializes in the intersection of technology and financial services, with a keen interest in blockchain, decentralized finance, and cybersecurity. Penny's insights and expertise are featured in prominent publications including PaymentsSource, Employee Benefit News, and National Mortgage News.


















