| Key insight: Prashant Mehrotra has set up a disciplined operating model for AI deployments at U.S. Bank.
Penny Crosman is the Executive Editor, Technology at American Banker. She focuses on the intersection of technology and finance, covering topics such as artificial intelligence, blockchain security, and the evolving landscape of financial services. Penny's insights and expertise have been featured in prominent publications including PaymentsSource, Employee Benefit News, and National Mortgage News.



















