For many Canadians, their experience with the health-care system is difficult or uncomfortable but it feels futile to complain. An Ontario doctor and health-care mediator has tips to successfully navigate the complaints sytem and potentially improve care for others.
Philip Drost is a Senior Writer at CBC. He covers a diverse range of topics including animals, animal care, HR and workforce issues, as well as careers and employment, often intertwining these themes with cultural movements and internet culture. Philip's work has been featured in AVA360, The Trauma & Mental Health Report, and CBC.












