Richard Hall

Thu, 30th Apr 2026 (Today) AI is rapidly reshaping the customer experience landscape. It's no longer a future concept or innovation experiment.

President Donald Trump compared the U.S. Navy to pirates when describing how it was carrying out his orders to blockade Iranian ports

Modern customer experience strategies often focus on what customers see. They revolve around digital channels, intelligent applications, automation, and AI‑driven interactions.

President Donald Trump said he is undecided about whether he will approve a planned $14 billion arms sale to Taiwan , casting doubt on U.S. support for the self-governing island that China has committed to controlling.

The UK is now a multi-party state but our voting system leaves most voters unrepresented; PR makes all votes count

Two major incidents at chemical plants within the past week sent tens of thousands fleeing from their homes in California and left 11 people dead in Washington.

AI in customer experience (CX) has reached an inflection point. For years, the conversation has been dominated by bold promises around fully automated contact centres, human‑free service models, and instant cost savings.

Anthropic disabled its two most powerful artificial intelligence models on Friday to comply with a United States government order blocking their use by any foreign national.

Iran's parliament speaker Mohammad Bagher Ghalibaf threatened on Sunday to halt peace talks with the United States, which are reportedly in the final stages , after Israel bombed the Lebanese capital, Beirut

Reform threatens to cancel net zero targets but the move to renewable energy is rapidly gaining momentum