By: Sam McGregor
Most people think of NHS 111 as the number you call for minor ailments – a twisted ankle, a high temperature, a late-night worry – but for the people on the other end of the line, the stakes can be just as high as those faced by paramedics and emergency responders. This hidden, high-stress side of the job – where even a ‘routine’ call can become a life-or-death crisis – is at the heart of Hold the Line, revealing the unseen strain of a role that asks people to absorb trauma in real time, with no time to process, pause, or recover.



