Alex Sims takes a look at a precedent-setting case of a company chatbot giving a customer the wrong information – and asks who's to blame
Alex Sims is an Economic Development Specialist with a focus on local news in Syracuse, New York. With experience writing for various news outlets and publications, Alex covers a range of topics including sports, community events, travel, and economic development. Their work has been featured in NewsChannel 9 WSYR, Newsroom NZ, Time Out Group plc, and easyJet, among others.