Ann Gehan

Shoppers using AI are seeking refunds and disputing credit card charges at an elevated rate, highlighting the financial risks of AI-powered shopping, according to Carlo Bruno, vice president of product at payments firm Adyen. Companies must figure out how to handle that risk before AI can ...

OpenAI has told some advertisers that it will allow them to run ChatGPT ad campaigns that charge advertisers based on the number of clicks their ads get within the coming days, The Information reported Wednesday.The company would offer that new pricing model alongside its existing ads that charge advertisers based on how often their ads are shown. OpenAI has also shared plans to set up ways

Commerce giant Shopify is seeking regulatory approvals to take a bigger role in offering financial and payments services to the millions of merchants using its software. Shopify has already secured money transmitter licenses in more than a dozen U.S. states to hold and move funds itself, and it ...

Google will start offering buy now, pay later services Affirm and Klarna for AI-powered shopping transactions in its Gemini app and its AI search mode, the rival fintechs announced on Tuesday.The launch is an expansion of both firms’ existing relationships with Google—Affirm has already incorporated its pay-over-time options into Google Pay and in its Chrome browser, and Klarna’s installment

Rent the Runway cofounder Jennifer Hyman will step down from the CEO role at the end of this week, the clothing rental company said Wednesday. Hyman will remain an advisor to the company through early 2027, and current board member and former Nordstrom executive Teri Bariquit will serve as interim CEO while the company looks for a full-time replacement.Hyman, who cofounded Rent the Runway in

Google unveiled an expanded lineup of AI shopping tools Tuesday at its annual I/O developer conference, including a “Universal Cart” that allows users to add products from multiple retailers and sites across multiple Google products including search, Gmail, Gemini and YouTube.The cart will also research products that shoppers add, including looking for deals and flagging extra information

The recent bankruptcy of Parker, a corporate card startup that catered to e-commerce customers, is a good reminder that lending is one of the toughest ways to make money in fintech.Parker had been among the dwindling number of standalone, tech-heavy lenders geared toward small businesses that ...