Anna Tims

‘Sim-swap’ fraud has affected three readers – and dealing with their mobile phone company hasn’t been easy

Anna Tims 6 min read It's the bad news that tends to capture newspaper headlines and my consumer column is devoted to misery.

Over the past year, in addition to their consumer complaints, readers have asked us to highlight those businesses that went above and beyond to help

I proved I had paid on the app, but Ealing council insists I pay a fine or go to court

When our honeymoon flight was cancelled it confirmed we’d be repaid in full. Nothing happened

Anna Tims 1 min read The day before we were due to fly to Barbados on our honeymoon, Virgin Atlantic notified us that our flight had been cancelled due to an impending hurricane.

Credit checks revealed fraud markers against my name – placed by the bank, even though I had never been a customer

Anna Tims 4 min read In this article I have been very badly treated by TSB, even though I have never been a customer.

I am an international student and was thrilled to be invited – but my visa application was refused

Anna Tims 1 min read In September 2023, a Waitrose partner lost control of a lengthy snake of trolleys which crashed into my car in a store car park causing £5,000 worth of damage.