Bill McLoughlin

Retail sales associates are often the first and most personal point of contact between a furniture store and a customer making a purchase. No amount of online research can take the place of that first interaction when a potential purchaser walks into the store with the intent, or at least the possibility of intent, to make a furniture purchase.

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While store traffic has struggled throughout the year, holiday sales events have remained an important driver of whatever traffic furniture stores have been able to capture. In general retailers have reported decent results for key holiday sales events thus far, although often it has been in comparison to slower-than-normal activity during non-holiday periods.

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The consumer purchase path today is a Byzantine maze of web research, social media scoutin g and, with a little luck, a store visit or two, the latter often coming toward the close of the process. A retailer’s failure to deliver value at any point along that path is likely to result in its removal from the consumer’s consideration set.

The Federal Reserve Chairman’s announcement of a half percentage point rate cut in the Federal Funds Rate (or colloquially, interest rates) last week had been eagerly anticipated in the face of increasing signs of a slowing economy, and it was viewed as a substantial first step toward stimulating renewed economic activity.

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For all its size and scope, the furniture industry is in many ways an extended family made up of myriad family businesses. Certainly, the industry encompasses diverse business models and many non-family businesses.

Following further publicity surrounding the case, a further 90 new victims have come forward