Charlie Dexter

Several people were standing around the water cooler the other day bemoaning that they had no idea who to vote for this year for president. They said that if only

In the classic book “How to Win Friends and Influence People” Dale Carnegie asserts that the easiest way to make a positive lasting first impression is to smile.

Do you remember when you were 3 years old, riding in your mother's grocery cart? Do you remember what your mommy said every time you asked her to liberate the store's shelves of the tempting array of goodies waiting to be placed in your grasping sticky fingers? Does her resounding “No ... quit asking for stuff ... think of all the poor starving children in Bangladesh!” still resonate in your impressionable ears?

Last week hundreds of University of Alaska Fairbanks degree-seeking students were recognized for their scholastic efforts over the last several years.

Charlie Dexter Don't settle for average performance. Average has been referred to as the best of the worst and the worst of the best.

To maximize the power of these rules, pick one rule per week. Print it. Read it out loud in the morning and again at night before retiring. Reference: “A Better

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Scott Adams' award winning “Dilbert” comic strip is alive and well 20 years after its debut on April 16, 1989. Today, I see cut outs of the comic strip hiding in nooks and crannies of all kinds of organizations and, though I am loath to admit it, they have even popped up over the years where I have worked.

There’s a story I would like to share with you that really addresses what quality customer service is all about.

Do you remember Golden Days? Sourdough pancakes, parades, duck-tape boats and rubber duckies floating down the Chena. This is just a wonderful time to remember the good old days.