Chris Carley

Delta SkyMiles Diamond and Platinum Medallion members might've noticed a change in the Job Well Done certificates they can give Delta employees.

Delta SkyMiles Diamond and Platinum Medallion members might’ve noticed a change in the Job Well Done certificates they can give Delta employees.

One advantage of living in Southern California (especially the Los Angeles area) is that it has some of the busiest airspace in the world.

It's only fitting that a blog whose writers love flying (and credit card points, cruises, hotels, and other stuff) is part of a social media platform called “Bluesky.”

It's only fitting that a blog whose writers love flying (and credit card points, cruises, hotels, and other stuff) is part of a social media platform called "Bluesky."

What appears to be a fairly significant “Schedule Change Saturday” arrived for some Delta Air Lines passengers this weekend.

What appears to be a fairly significant "Schedule Change Saturday" arrived for some Delta Air Lines passengers this weekend.

Calling your spouse to tell them you lost a confirmed upgrade because you were being cheap (and, apparently, uninformed) is not fun.

We're approaching the end of the year, and another real-world example inspired me to write about something more people need to know.

You'd think an airline that boasts about premium experiences would have a premium information technology infrastructure. Alas, no.