DALLAS—Give Southwest Airlines credit. The lighthearted airline that cracks in-flight jokes can make even the most dramatic changes seem like a win for all travelers. The goal: To hype its switch to assigned seats late next year after decades of open seating.
Dawn Gilbertson is a travel columnist for The Wall Street Journal, known for her expertise and advice on all things travel. With years of experience and a passion for exploring the world, Dawn shares her insights on the best destinations, airline news, and travel tips to help readers make the most of their journeys. Her work has also been featured in Yahoo News, Detroit Free Press, Yahoo Finance, and USA TODAY.