Diana Zoga

One of the side effects of the pandemic we still can't shake is a shortage of auto parts. One driver tells us his vehicle was in the shop for months.

When you have a customer service question, going to the online chat can help resolve it. In one case, a consumer tells the NBC 5 Responds team he received a wrong answer. It almost cost him hundreds of dollars.

Consumers in North Texas are telling NBC 5 about their tickets disappearing and being transferred on Ticketmaster. NBC 5 Responds shares steps on how you can secure your seats better in the future.

It can start with a simple phone call and end with a headache when you need your benefits

If you feel like you’re bombarded with political text messages, it’s not your imagination, millions of political robotexts have been sent. We'll tell you how you can mute the messages in the final stretch of this election season.

When a North Texas wireless customer was facing a $1,000 charge over a smartphone mix-up she contacted NBC 5 Responds and here's how we helped and what you should know when you're trading in your cell phone.

When a Dallas wireless customer faced a charge over a smartphone mix-up she contacted NBC 5 Responds. Diana Zoga explains how we helped and what we learned to help you in the future.

Texas has rules about employers giving people time away from work to vote on Election Day. Read on for how they may apply to you.

If you haven't cast a ballot during Early Voting, you can still vote on Tuesday, but what if you are working?

NBC 5 Responds to a driver getting a stranger’s toll bills.