85% of customer service leaders will explore or pilot a genAI solution to a costumer facing role in 2025, according to Gartner, Inc.
Elizabeth Greenberg is a journalist based in Edinburgh, Scotland. She writes for DIGIT.FYI, covering local tech and digital innovation news. With a focus on emerging technologies, regulatory developments, and industry trends, Elizabeth aims to keep readers informed about the latest advancements in the Scottish tech scene.