By: Grace Crane
The 2024 U.S. Claims Digital Experience Study found that mobile apps yield the highest scores in customer satisfaction in claims reporting, submitting photos and receiving claims updates.
United States (National)
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Grace Crane's coverage predominantly revolves around the insurance industry, with a particular focus on technological advancements such as AI and data sharing. She frequently cites data and press releases, indicating an interest in fact-based reporting and new developments within the industry.
Given her focus on technology in insurance, pitches to Grace should emphasize insights from experts or companies involved in developing or implementing AI solutions for insurers, as well as those engaged in data sharing initiatives within the insurance sector. Sources who can provide tangible examples of how these technologies are being used to modernize processes would likely resonate with her.
As Grace does not specify a geographic focus, she appears open to international perspectives but may also be interested in local case studies that exemplify broader trends within the global insurance landscape.
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