Jackie Callaway

A medical emergency forced a driver off the road and into a store parking lot, forcing his car to get towed. This owner made a call for action after discovering it at an impound lot 36 miles away.

When the Carnival Freedom caught fire last month, passengers learned a hard lesson that the cruise line doesn't owe you anything when all doesn't go as planned.

A bill will pour $100 million more into the My Safe Florida Home program, giving grants for upgrades to windows, doors and roofs. But some homeowners are still waiting to get paid.

What's taking so long? That’s a question auto owners across the country are asking about getting safety defects repaired. Federal regulators want automakers to improve repair rates for recalled rides.

Hurricane Idalia's storm surge last August sent several feet of water into homes along Crystal River. One family said denied claims and delayed payments cost them their savings.

A single mom used a Google search to find a Pasco mechanic when her engine died in January. She said the business took more than two thousand dollars and never did the work.

Illegal robo-callers are targeting patients in and out of their hospital rooms putting the most vulnerable among us at risk for identity theft and fraud.

A Florida couple said the Florida Department of Transportation should reimburse them after a flying object hit their Jeep on I-75. They have waited six months for money spent on rentals and repairs.

A couple paid Renova Construction over $200,000 to build an addition and remodel the kitchen. Now, they have no kitchen, living room, or master suite.

Here’s a list of insurance moves to make now before the first tropical disturbance makes waves in the Caribbean.