Jeff Baumgartner

The FCC's inquiry into customer support across broadband, cable, voice and satellite TV explores the use of 'simple' cancellation tools and aims to help consumers avoid 'doom loops' when trying to contact service reps.

Puck reports that the US Department of Justice is preparing to file an amicus brief supporting a district judge's decision to hit Venu, the Disney-Fox-WBD sports streaming JV, with a temporary injunction.

New Street's talks with large Frontier shareholders indicate that the Verizon-Frontier deal doesn't have the votes. Meanwhile, Frontier stated its case for the deal, holding the proposal is in the best interest of shareholders.

Harmonic shares dipped 25% Tuesday after it warned of spending delays as operators evaluate a potential shift to 'unified' DOCSIS 4.0 technology. Some operators are 'pushing out their deployment timing plans,' Harmonic's CFO said.

Following launch of its $30/month Entertainment TV package, Altice USA has unveiled its $85/month Extra TV and $140/month Everything TV tiers. The new tiers will be distributed via Optimum Stream devices and traditional set-tops.

Comcast lost a better-than-expected 87,000 broadband customers in Q3. But the operator would've gained about 9,000 broadband subs in the period if not for the demise of the Affordable Connectivity Program (ACP).

The pre-launch of 'Call of Duty: Black Ops 6' and Amazon's NFL stream led to record Internet traffic for the week of October 21. 'To me, it's an affirmation of the path we're on,' says Comcast's chief network officer, Elad Nafshi.

Xumo, the Comcast-Charter streaming JV, is now selling a pair of Hisense-made Xumo TVs at Target stores and via Target.com. The new retail pact builds on Xumo's retail reach with Best Buy, BJs, Meijer, Walmart and Aaron's.

Canada's BCE stands to gain a foothold in the US fiber market by acquiring Ziply Fiber for about $5 billion in cash and debt. Some analysts believe BCE's offer for Ziply could pressure Verizon to boost its bid for Frontier.

BCE's proposed deal for Ziply Fiber, the Canadian op's first fiber-focused acquisition in the US, aims to accelerate and expand Ziply initial fiber buildout plans. 'We have a similar vision,' Ziply Fiber CEO Harold Zeitz says.