Jill Insley

Jill Insley has had a flood of complaints about the company. She tackles two, then finds time to sort out a pension puzzle

Our consumer champion Jill Insley helps two holidaymakers whose reservations went wrong, and a driver who hit a bridge in her Enterprise hired van

Our consumer champion Jill Insley wins refunds for a driver despite their insurer’s indifference, a grounded easyJet customer and a buyer of fake Nike trainers

Our consumer champion Jill Insley vents her fury at LifeSearch after its error left a widow underinsured and tackles BT and British Gas over poor service

The Sunday Times consumer champion helps a woman whose NHS operation left her needing a new hip and two families mistreated by British Gas

The Sunday Times consumer champion Jill Insley hunts for a missing holiday deposit, releases a reader from Octopus and settles an easyJet bill

The Sunday Times consumer champion Jill Insley helps a homeowner left in deep water, a British Gas customer in need of care and an HSBC saver lacking interest

The Sunday Times consumer champion helps to reset the taxi meter for one passenger and comes to the aid of a couple dealing with an angry hotelier in Jordan

The Sunday Times consumer champion Jill Insley tackles a kitchen conundrum, a reader with a temperamental timepiece and a Sainsbury’s worker who hasn’t been paid

In her last column, the Sunday Times consumer champion Jill Insley wins a vital payout for a woman battling cancer, and reveals her favourite cases of all time