Katherine Denham

The Times consumer champion negotiates over a failed MOT and helps a reader who has money piling up in their energy account

The Times consumer champion steps in to help a fraud victim who’s been locked out of his account

The Times consumer champion Katherine Denham helps to speed up a divorce settlement and sorts out a five-year saga over a cancelled Aeroflot flight

The Times consumer champion helps to recover some honeymoon air miles and sorts out a bank problem for a coffee and cake charity

After being diagnosed with cancer, a reader is still waiting for an insurance payout six months after filing a claim

The Times consumer champion helps a holidaymaker who wasn’t told about a cancelled flight and a shopper whose refund has gone astray

The Times consumer champion helps a guesthouse owner overcharged for energy and a vulnerable broadband customer

The Times consumer champion helps a family secure sorely needed renovations so they can move back home and a couple who want their holiday deposit returned

The Times consumer champion helps a reader living overseas get some sense out of the tax office and a holidaymaker whose free hotel mysteriously vanished

The Times consumer champion Katherine Denham helps a reader regain control of her front door and gets Wickes to fork out for a kitchen refund