Many of us assume expressing gratitude is as simple as saying thank you. But the way you deliver those two words in the workplace—whether through a handwritten note, a shared coffee break, or a small gesture that lightens someone’s load—can affect how the receiver interprets them, according to new research.
Katy Marquardt is the Managing Editor of Consumer Advice at U.S. News & World Report. She specializes in marketing and advertising, with a focus on capital markets, economic policy, and the local and regional economy, while also exploring marketing technology and professional development. Katy's insights and expertise have been featured in prominent outlets such as CNN and RealClearMarkets.
