Lauren Hall

A friend came to me recently seeking clarity and understanding on a topic that concerned them. They graciously asked me to share the truth, the whole truth and nothing but the truth.

Guests expect convenience and flexibility at every turn - including when it comes to paying for their hotel experience. One powerful, yet often overlooked sales strategy is offering flexible payment options. By meeting these expectations, you can attract more bookings and enhance the overall customer experience.

A rare demo tape featuring previously unheard tracks from Jimi Hendrix is among a huge collection of music memorabilia set to go under the hammer.

As a mom with a 1-year-old, I know firsthand how tempting it can be to reach for a screen when trying to get through your to-do list — or just catch a breath.

Thanksgiving is a time for gratitude, family and pumpkin pie — but let's not forget it's also a time when differences can simmer hotter than the gravy on the stove.

When my 5-year-old begs me to have a playdate with his Nana and Poppy, and my 1-year-old squeals with delight every time she hears a Facetime from a grandparent come through, I remember the joy I felt as a child when I engaged with my own grandparents.

This year was the first Thanksgiving my family celebrated without my grandmother.

The landscape of payments is undergoing significant transformations driven by technology and changing consumer behaviors – and the hospitality industry is no exception. The more adaptive your venue can be regarding payments, the more likely you are to attract tech savvy guests, reduce transaction friction, and open new revenue streams.

Last week, I had an aha moment.

Shame. It's a small word, but it carries the weight of a wrecking ball.