The robocalls, delivered via voice clone tech, present information on city job fairs and other events in Spanish, Yiddish, Haitian Creole, Mandarin and Cantonese Chinese, and several other languages.
Leonard Klie is the Editor in Chief of CRM magazine and SmartCustomerService.com. With a focus on customer relationship management and customer service, Leonard's articles cover topics such as artificial intelligence, speech technology, analytics, and the latest developments in the customer service industry.