Leonard Klie

Editor in chief, CRM magazine and SmartCustomerService.com

Preston's Summary

Leonard Klie is the Editor in Chief of CRM magazine and SmartCustomerService.com. With a focus on customer relationship management and customer service, Leonard's articles cover topics such as artificial intelligence, speech technology, analytics, and the latest developments in the customer service industry.

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Geo Focus

United States (National)

Coverage Attributes:

Beta
Cites Data: 33 %
Press Release: 23 %
Private Sector Announcements: 14 %
Industry Specific: 14 %
Government Announcement: 4 %

Themes Covered:

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Most Recent Topics:

  • Cloud Computing
  • Photonics & Optics

Pitching Insights

Leonard Klie's coverage shows a strong focus on voice technology, customer service, and AI within the software & SaaS, big tech, content & publishing, data & analytics, and human resources & employment domains. Given this focus, he would likely be interested in receiving pitches related to new advancements or trends in these areas.

Considering his high percentage of citing data and press releases as sources of information for articles suggests that providing relevant research findings or exclusive company announcements may capture his attention. Additionally, offering insights into how voice technology is impacting customer service or its application in contact centers could also pique his interest.

Pitching stories around the latest advancements in speech technology including AI models development and their impact on different industries might result in successful engagement with Leonard Klie.

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