Mark Hollmer

Numa's 'intelligent AI agents' can help book service appointments, salvage missed calls and coordinate back-office operations, among other tasks.

CDK's breach notification with the Maine Attorney General's Office appears to be the first since the June 19 cyberattacks.

Some of the Best Dealerships to Work For offer suggestions for how they hire and retain women in auto retail, an industry historically dominated by men.

Artificial intelligence has helped dealerships improve their back-office functions and service operations. Chatbots have been a mixed bag.

ScaleVoice's AI ‘workers' are designed to help dealerships automate outbound calls and texts to prospective customers.

Fullpath, maker of a data and experience platform for dealers that uses ChatGPT, has added programming guardrails to reduce the chance of AI-related problems.

CEO Brian MacDonald, at the company's fourth annual CDK Connect virtual user conference, said fewer software vendors helps reduce cybersecurity risks.

AutoNation Inc. sold eight dealerships in the third quarter in a move CFO Thomas Szlosek attributed to "optimizing shareholder value."

How to leverage artificial intelligence in dealerships was a big topic at the Digital Dealer Conference & Expo at the MGM Grand, Automotive News Staff Reporter Mark Hollmer writes.

Vehicle listings company CarGurus Inc. reported third-quarter net income of $22.5 million, up 19 percent from the previous year because of big gains in marketplace revenue.