Mike Sandy

As Artificial Intelligence assistants start integrating with customer service, the art will continue to evolve from reactive to proactive, personalized engagement.

When choosing the right platform, small businesses and large enterprises have very different needs. Here we look at two—Freshdesk vs Zendesk—to see which one’s AI cababilities are best suited for which business..

As global supply chains grow more complex and consumer expectations continue to rise, the logistics industry must adapt quickly.

GitHub, the world’s leading platform for developers, has revolutionized the way teams collaborate on software development projects. But as GitHub’s user base has grown to include millions of developers from every corner of the globe, the need for GitHub localization has become more prominent than ever. In this guid

From real-time analytics to seamless integration with cloud platforms, these systems are built for scalability and speed.

Data is at the heart of delivering exceptional customer experiences. While businesses have long recognized the value of storing, processing, and analyzing data, the ability to utilize this information in real-time is what truly sets customer-focused companies apart. Enter the power of data warehouses and reverse ETL—

Customer service is an essential element for companies working in the lending industry. Establishing long-lasting relationships with clients is paramount to growing a successful and profitable business. Whenever people are looking for lenders, they always seek a company with the best customer reviews. Those reviews are

In today’s world of fierce rivalry and complex technologies, firms must create solid software systems. Failure to emphasize code quality can result in a variety of concerns, including vulnerabilities and higher expenses over time, among other challenges. For this reason, many firms conduct code reviews, also known as c

Retail theft soared in the first half of 2024, with a rate 24% higher in major U.S. cities compared to the same period in 2023, CNN reports. This theft also costs businesses an average of almost $70 billion per year. In response, some retailers have adopted facial recognition technology to curtail theft and associate

How often do we consider the profound impact of walkable spaces on urban living? Pedestrian zones are more than just car-free areas – they serve as hubs of culture, community, and sustainability. In Arizona, where urban landscapes often prioritize vehicles, the largest pedestrian zone offers a refreshing contrast—an