The new program intended to enable free, online tax filing directly with the government has garnered controversy and praise since its inception.
Natalie Alms is a staff reporter at Nextgov/FCW. She covers federal technology policy, customer experience, and the government's tech workforce, with a focus on how these areas intersect with legislation, cybersecurity, and artificial intelligence. Natalie has been featured in publications such as FCW, Washington Technology, and Government Executive.