Nathan Eddy

Published On: November 8, 2024 Consumer mistrust in AI remains a significant hurdle for brands integrating the technology into customer service, according to a Five9 and Team Lewis survey

Artificial intelligence has cut down the noise and boosted accuracy to help real time translation flourish – but there’s still more progress to be made.

Here’s what experts predict for data centers under the incoming Trump administration, from security and energy policies to construction and semiconductors.

As artificial intelligence (AI) reshapes workplace roles at an unprecedented rate, many businesses — and their employees — are concerned about its impact and find it challenging to keep pace with the changes.

Europe should adopt policies similar to those enacted in the U.S. under the Inflation Reduction Act to level the playing field with China, Valeo CEO Christophe Perillat said.

The Fabbrica di San Pietro, responsible for the conservation and maintenance of St. Peter's Basilica in Rome, has partnered with Microsoft to create a digital twin of the renowned religious and architectural site.

Despite the widespread use of GenAI-based solutions for building and delivering applications, significant security challenges still persist.

The typical chief information officer in healthcare is taking on more responsibility for determining strategy and digital transformation, with 84% of CIOs now part of their organization's executive leadership team. That's just one stat from a recent WittKieffer survey of CIOs and chief digital officers that also found the majority (54%) are reporting directly to the CEO. The report also found some shifts in IT titles.

Demand for IT professionals will remain strong in 2025 as companies seek to meet the challenges of a rapidly changing tech landscape.

Automated AI-powered agent wellbeing tools, such as automatic break scheduling and shift adjustments, can greatly improve overall morale within contact centers.