Rahul Awati

Salesforce Journey Builder is a campaign planning tool in Salesforce Marketing Cloud to build personalized customer journeys and deliver unique campaigns and content that enhance customer experiences and secure their loyalty.

Salesforce Work.com is a set of solutions from Salesforce that enable organizations to simplify return-to-work processes, maintain safe workplace

The Salesforce Service Console is the centralized interface in Salesforce Service Cloud, an application devoted to customer service, support and customer experience. With a unified console, agents can view all relevant information related to a customer case or customer support incident. Using this information, agents can improve customer interactions and resolve customer requests and concerns faster.

The Salesforce Customer Success Platform (CSP) is the official name of the Salesforce portfolio of products.

A command prompt is the input field in a text-based user interface screen for an operating system (OS) or program. The prompt is designed to elicit an action. The command prompt consists of a brief text string followed by a blinking cursor, which is where the user types command prompt commands.

Salesforce Marketing Cloud is a customer relationship management ( CRM ) and digital marketing platform that enables marketers to generate better marketing outcomes and ROI. Part of the Salesforce Customer 360 ecosystem, Marketing Cloud includes numerous tools and AI capabilities that yield real-time insights to help marketers segment audiences, engage leads and customers, and design personalized marketing messages and campaigns across the entire customer lifecycle.

Monolithic architecture is the traditional unified model for the design of a software program.

Salesforce Wave Analytics, now known as CRM Analytics, is a business intelligence ( BI ) and analytics platform from Salesforce that provides native analytics, visual insights and predictions powered by artificial intelligence (AI) for Salesforce CRM to help businesses make better, data-driven decisions. CRM Analytics is optimized for mobile access with the CRM Analytics Mobile App and for creating data visualizations by bringing all data onto a single platform.

Integration testing -- also known as integration and testing or I&T -- is a type of software testing in which the different units, modules or components of a software application are tested as a combined entity.

SRAM (static RAM) is a type of random access memory ( RAM ) that retains data bits in its memory as long as power is being supplied.