Stephen Withers

At Qualtrics Experience Live in Sydney, leaders from Zip Co, Fonterra, Swyftx and Commonwealth Bank shared how AI is accelerating research, breaking down data silos and turning feedback into measurable business value

Faced with a fragmented IT estate and poor room utilisation, CIT partnered with Cisco to standardise the institute’s physical and virtual classrooms, boosting inclusivity and slashing on-site support

Gartner analysts call for IT leaders to prioritise foundational investments in governance, change management, and talent to realise the benefits of AI

As foundational artificial intelligence capabilities converge, Gartner analysts urge IT leaders to focus on data quality, AI literacy and process integration, among other areas, rather than chasing the latest models.

As enterprises embrace agentic AI and vibe coding, Secure Code Warrior CEO and co-founder Pieter Danhieux warns that code-generating models are still producing critical security flaws

AI agents will transform complex data management, optimise cloud costs, and overcome the limitations of standalone generative AI, according to Gartner

The cloud giant is embedding cross-functional teams of engineers, scientists and strategists with customers, with Commonwealth Bank of Australia among those already seeing results

Investors may fear that AI coding agents will wipe billions off SaaS valuations, but SiteMinder CTO Tom Varsavsky thinks the technology will speed up software delivery, reduce tech debt, and force IT leaders to master token economics

Jon Aniano, Zendesk's senior vice-president and general manager of customer experience, talks up the rise of voice AI agents, the limits of average handle time and why automated resolution frees human agents for the calls that matter

Support leaders at carsales, Catapult Sports and Sealy of Australia explain how Zendesk’s AI tools have changed their service operations, from providing round-the-clock support to ticket triage in over 60 languages