Steve Staeger

Steve On Your Side helped two customers who paid a local HVAC contractor up front: one got her money back, the other finally got the work done.

The company said it determined less than 0.02% of members have abused the return policy and will no longer be allowed to return items starting Wednesday.

Learn expert tips for organizing your fridge and freezer this holiday season to maximize space, keep food fresh and store leftovers safely.

A man warns others about hidden exclusions in long-term care insurance policies after his father's $25,000 policy was denied for memory care coverage.

The EPA has revoked a Colorado Department of Public Health and Environment lab certification after an investigation revealed data problems with a chemist.

9NEWS Investigates first alerted the public about an investigation into manipulation of water quality data by a chemist at the state lab.

All major shipping companies said they would never ask for personal or financial information via text or e-mail.

Earlier this year, Steve On Your Side reported on a loophole in state law that allowed landlords to charge families lease termination fees after a loved one dies.

Miles Harford, already accused of keeping a woman's body in a hearse for over a year, is now charged with mishandling his landlord's stepson's remains.

Central Park neighbors contacted Steve On Your Side after months and even years of mail theft frustrations.