MAG Telecom

MAG Telecom is a telecommunications service provider specializing in Avaya platforms. With over two decades of experience, the company offers a comprehensive suite of services to businesses, helping them manage and optimize their telephony systems, including phone and voicemail setup, call center configuration, project management, site surveys, and announcement recording.

MAG Telecom caters to a wide range of industries, such as software and SaaS, business and industry, sales and marketing, legal and compliance, and transportation and logistics. The company's services are particularly valuable for organizations that rely heavily on telephony systems for customer service, sales, and support operations.

Through its expertise in Avaya solutions, MAG Telecom provides end-to-end support, from initial setup and configuration to ongoing maintenance and training. Whether it's adding or moving phones, modifying button layouts, resetting voicemail passwords, or providing end-user training, the company ensures that its clients can leverage their telephony systems effectively.

In the realm of call centers, MAG Telecom offers comprehensive services, including VDN and vector setup, ACD agent configuration, CMS dictionary setup, password resets, and training for agents and supervisors. This enables organizations to optimize their call center operations, improve customer experience, and enhance agent productivity.

Additionally, MAG Telecom offers project management and site survey services, ensuring smooth transitions during system moves or new installations. The company provides weekly updates, tracking reports, site visits for documentation, and coordination with telecom providers for voice and data circuits.

MAG Telecom's services are typically promoted through press releases, government announcements, data citations, private sector announcements, and legal policy regulations. The company's offerings are accessible through print media and its private company website.