The Financial Brand

A decades-long focus on advanced digital technologies has distracted many leaders and diverted resources from core capabilities.

Credit unions targeting loan growth in 2025 must master digital integration and embedded lending to meet consumers at their moment of need.

Brian Solis discusses how leaders can find clarity amid uncertainty, leverage AI for true innovation rather than mere automation, and transform their organizations by embracing new mindsets and approaches to change.

NVIDIA's latest industry survey reveals financial institutions are rapidly moving from AI experimentation to implementation, with 43% already using

There are many compelling benefits to AI chatbot integration — but banks have work to do to articulate them to skeptical customers. What are bank chatbots currently able and unable to do? And what enhancements would bring them more in line with consumers' expectations?

Citizens' New “CiZi” virtual assistant not only responds to customers' need for information, but increasingly guides them through detailed transactions.

Banking consumers' expectations of convenience can't be satisfied by digital tools alone.

The continued expansion of consumer brands into financial services has launched an era of consumer-centered, embedded finance.

The CFPB is moving to give consumers' more control over their financial data. Not only will customers be able to shift their data to new providers

Federal Reserve Governor Christopher Waller favors a dominant footprint for private sector payment providers to produce and sift innovation.