Adam Mogelonsky

Call it bleisure or hybrid travel; then look at emerging segments like the work-from-anywhere digital nomads or workcations. Overall, the hotel industry for the rest of the 2020s will see a demise of the days of wholly separated meeting and events (M&E) and leisure travel segments, giving away to a mixture of the two as travel becomes more experiential and purposeful. It behooves hotels to adjust their commercial strategy and property improvement plan (PIP) to meet this trend, with some guidance from what the Marriott team has observed to help you navigate this great shift.

The idea of #foodasmedicine isn't new, but it's going through a huge upswing in appreciation as we start to reinforce the concept with scientific evidence.

As an industry benchmark for property and portfolio topline performance, RevPAR isn't going away. Instead, it will be one of handful of KPIs of varying significance based on the types of guests a hotel or brand serves and the overall commercial strategy. Amongst these newer metrics are RevPOR (revenue per occupied room), RevPAG (revenue per guest), TRevPAR (total revenue) and RevPASM (revenue per available square meter or square foot).

What's the keystone system that a hotel should build its tech ecosystem around? Up until now, the answer to this question was always the property management system (PMS). Without properly administered rooms inventory, you have nothing. That's your core, and the rest can be plugged in or swapped out (albeit painstakingly) as integrations to the PMS would allow.

Bloomberg Businessweek recently reported (January 24, 2024) that $1,000 per night was pretty much the de rigueur price point for any hotel room befitting real luxury. Of course, inflation is a contributing factor to this with costs being paid forward to the consumer, but there are many others of significance.

We hear the word ‘personalization’ being thrown around a lot of hospitality these days. And rightfully so, as there’s a ton that hotels can and should be doing to enhance the guest experience. What I caution from the start, though, is that this is an arms race; if every hospitality brand is gunning for improved market share or ADR growth by ramping up their personalization, then you can’t rest on your laurels.

In this conversation with Jason Pirock, Head of Marketing at Springboard Hospitality, a premier third-party hotel management company, we discuss how properties and hotel brands can use a customer data platform (CDP) to increase conversions within the guest booking journey.

Lifestyle and Luxury Hotels Race To Innovate in the Hospitality Industry HNN columnist August 14, 2024 | 2:46 P.M.

From the latest World Panel as part of the Thematic campaign with Revinate where I posed the question about what will be the most valuable metric for quantifying a hotel's growth beyond RevPAR, there were some very interesting answers that deserve some unpacking.

Come springtime, Mexico City (CDMX) is set ablaze in enchanting swathes of lavender and mauve as the Jacaranda trees enter bloom, littering the parks and grand avenues with flowers and pleasant aromas to contrast the sprawling metropolis all around. Not yet drowning in heat and with cool evenings, April is the perfect time of year to visit the city which itself is entering a hospitality renaissance with tourists discovering this cultural and gastronomic capital while corporate travelers continue to deliver a consistent flow of midweek stays as businesses in CDMX benefits from Mexico's current economic boom.