Larry Mogelonsky

As wellness travel evolves beyond a la carta spa treatments and activities, one of the hottest trends is the advent of integrated wellness stay.

Opinion piece argues that sub-five-minute response time is the top conversion KPI for hotel sales teams in 2026, with AI, omnichannel inboxes, and CRM cited as key enablers.

Everyone knew AI would dominate the conversation at HITEC 2026 in San Antonio. What surprised me was how quickly the discussion has moved beyond chatbots, virtual concierges and one-off productivity tools.

Three GMs of The House Collective share how their China-based luxury properties in Hong Kong, Shanghai, and Chengdu deliver hyper-personalized, culture-rooted guest experiences as inbound travel rebounds.

A HITEC 2026 recap identifies agentic governance, Agent Management Platforms, and Guest Success Management Systems as the defining trends, with AI shifting from point tools to enterprise-wide orchestrated workflows.

Boutique has become a bit of a bad word in hospitality. It has meaning; it has value; it's been dangerously overused in the past few years. Then as the big chains rushed in with soft brands to slice and dice various ‘independently spirited' traveler personas, we now have the appropriate portmanteau ‘fauxtique' to describe this trend.

JAPAN—There was a fascinating hotel brand launch that occurred just after Earth Day, courtesy of none other than Adrian Zecha, founder of Aman.

Luxury hospitality was always for the most part been defined by opulence: larger suites, finer materials, extravagant lobbies, anticipatory service and increasingly elaborate food and beverage concepts.

If the past decade was about adding wellness to hotels, the next decade will be about embedding longevity into every stay.

Luxury hospitality in Santorini has always depended on a careful balance of spectacle and restraint. The caldera views, Cycladic architecture and volcanic geography create one of the most visually powerful destinations in the world. But sustaining that allure requires discipline in how hotels are designed, operated and expanded. It's one of the most unique islands in the world – both geographically and culturally – and yet it's enduring charm is that it's never overbuilt and is brimming with soulful hospitality.