Amy Ralls is an Operations Manager at Cloud Communications Alliance. She specializes in areas such as telecommunications, cloud computing, and digital transformation, with a focus on 5G technology and customer experience technologies. Amy's insights and expertise have been featured in notable publications including Telecom Reseller.
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Amy Ralls primarily covers press releases and private sector announcements in the software & SaaS, sales, and marketing industries. She is likely to be interested in pitches related to new product launches, industry-specific events or advancements, sponsorships, compliance programs within communication technology and business communication sectors.
Given her focus on these topics, she may be open to receiving pitches from companies that are introducing new technologies or services in the software & SaaS space or those involved in innovative sales and marketing strategies. Additionally, experts who can provide insights into industry-specific trends such as customer service innovations within communication technology might also catch her interest.
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Even If the Proposed FCC Rules Work Perfectly, Will They Be Enough? Why Know-Your-Customer and Authentication Mandates Cannot Be the Sole Arbiter of Trust
By: Amy Ralls
Widely Recognized as the World’s Premier Business Awards, the Stevies’ Honored XTAI in the Category “New Service of the Year – Artificial Intelligence.” TAMPA, FL – August 17, 2026 – [...]
By: Amy Ralls
The new Wi-Fi 7 access points deliver next-generation wireless performance, flexible deployment options, and powerful network management for offices, schools, retail environments, and more
By: Amy Ralls
Zoom announced that it has been named a Leader in the orldwide Agentic Contact Center as a Service Platforms 2026 Vendor Assessment (doc # US54117326 , August 2026).
By: Amy Ralls
, a global leader in managed network and payment solutions, today announced the appointment of Michael Johnson as Global Managing Director for its Payments Market business.
By: Amy Ralls
Why Storage, Networking, and Data Architecture Are Becoming the Next Competitive Advantage for MSPs
By: Amy Ralls
Hotels never stop moving. Guests check in and out, rooms turn over, calls need to reach the right people, and charges need to appear on the correct bill. When the property management system and phone system operate separately, these everyday tasks create unnecessary work for hotel staff.
The answer is simpler than most businesses expect: you run the new connection alongside the old one, test it under real conditions, move your traffic over, and only then cancel the old service. Done in that order, there is no gap. Almost every switching disaster I've seen in 35 years of telecom came down to a business cancelling first and installing second, usually because nobody told them they could do it the other way.
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